AB Ventures USA LLC | Effective: October 4, 2026

This policy applies to eligible purchases made directly through wolfstonegear.com. It does not limit any rights or remedies that cannot legally be excluded under applicable law.

1. Return Window

You may request an eligible return within 30 calendar days after the order is shown as delivered. To start a return, contact support@wolfstonegear.com with your order number and reason for return.

A return must be authorized by Wolfstone before it is sent. The correct return address will be provided with your authorized return instructions and may vary depending on the fulfillment location. Do not send products to Amazon, AB Ventures USA LLC, or any other address without our instructions. Unauthorized returns may be delayed or may not be identifiable to your order.

2. Change-of-Mind Returns

For a voluntary change-of-mind return, the product should be unused, unwashed, and in substantially the same condition in which it was received, with original accessories, components, tags, and packaging where reasonably possible.

To the extent permitted by law, we may refuse a voluntary return or make an appropriate deduction where an item has been used beyond what is reasonably necessary to inspect it, is incomplete, has been damaged after delivery, or has materially diminished in value due to customer handling. This does not affect rights relating to defective, damaged, misdescribed, or incorrect goods.

3. Product-Specific Exceptions and Final Sale

Certain products may have additional return restrictions where permitted by law. These may include personalized or custom-made products, digital products or gift cards, opened hygiene-sensitive goods, and products clearly marked Final Sale. Any applicable restriction will be disclosed on the product page or before purchase.

For hygiene-sensitive products, including drinkware where applicable, opened or used products may be ineligible for a voluntary change-of-mind return where permitted by law. Personalized or custom-made products may also be ineligible for change-of-mind returns.

These exclusions do not remove any non-waivable rights relating to products that are defective, damaged, incorrect, unsafe, or otherwise not supplied as required by applicable law.

4. Bundles and Sets

Where products are sold as a bundle or set, we may require the complete bundle or set to be returned for a full voluntary refund unless the product page or our return authorization states otherwise. Refunds for partial bundle returns, where accepted, may be adjusted to reflect the value of retained items and any bundle discount, to the extent permitted by law.

5. Damaged, Defective, Incorrect or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or is not the item ordered, contact support@wolfstonegear.com as soon as reasonably possible. Please provide the order number, a description of the issue, and photographs of the product, packaging, and shipping label where reasonably available.

Where we confirm an item arrived damaged, defective, or incorrect, Wolfstone will provide an appropriate remedy, which may include a replacement, refund, or another remedy required by applicable law. Wolfstone will cover reasonable return shipping costs when we require the return of a confirmed damaged, defective, or incorrect item. Do not dispose of the product or packaging until we confirm it is no longer required for inspection or a fulfillment/carrier claim.

6. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs unless Wolfstone states otherwise or applicable law requires otherwise. For confirmed damaged, defective, or incorrect products, Wolfstone will provide or reimburse reasonable return shipping where a return is required.

Any outbound shipping charge originally paid by the customer is non-refundable for a voluntary change-of-mind return to the extent permitted by law. Where the return results from our error or a defective, damaged, or incorrect item, required shipping refunds will be handled in accordance with applicable law.

7. Amazon Multi-Channel Fulfillment (MCF)

Some wolfstonegear.com orders may be stored, packed, and shipped using Amazon Multi-Channel Fulfillment (MCF). Amazon acts as a fulfillment provider for those orders; the customer purchase remains a transaction with Wolfstone / AB Ventures USA LLC.

Do not initiate an MCF return through the Amazon retail returns process. Contact Wolfstone first. If a return is to be sent to an Amazon fulfillment center, Wolfstone will create the appropriate MCF return and provide the relevant return instructions/RMA. Return postage responsibility is governed by Section 6 of this policy.

8. Refunds

After an authorized return is received and, where applicable, inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. We aim to process approved refunds promptly; your bank, card issuer, or payment provider may require additional time to post the credit.

The refund will be based on the amount actually paid for the returned merchandise, including applicable taxes as required by law. Discounts, coupons, or promotional reductions have no separate cash value.

9. Exchanges and Replacements

Where stock is available, Wolfstone may offer a replacement or exchange for a damaged, defective, or incorrect item. A replacement is not guaranteed until approved and inventory is confirmed. If a replacement is sent before a required return is received, the original item must be returned according to the instructions provided.

10. Cancellations

Contact us as soon as possible if you wish to cancel an order. Because orders may be transmitted quickly for fulfillment, cancellation cannot be guaranteed after processing has begun. If an order can no longer be cancelled, an eligible return may be requested after delivery under this policy.

11. Promotions and Sale Items

Unless a promotion or product page expressly states otherwise, eligible promotional items may be returned under this policy. Any refund is based on the amount actually paid after discounts. Products clearly identified as Final Sale may be excluded from voluntary change-of-mind returns where permitted by law, but mandatory rights for defective, damaged, incorrect, or otherwise non-conforming goods remain unaffected.

12. Return Abuse and Fraud

To the extent permitted by law, we reserve the right to decline voluntary returns or take reasonable action where there is evidence of fraud, return abuse, altered or substituted products, false claims, repeated misuse of promotions or returns, or returned products that do not correspond to the original order. We may retain relevant order, return, tracking, product-condition, and customer-service information for legitimate fraud prevention and dispute handling, subject to applicable privacy laws.

13. Payment Disputes

We encourage customers to contact support@wolfstonegear.com first so we can attempt to resolve an order issue promptly. Nothing in this policy prevents a customer from exercising lawful rights with a card issuer, payment provider, or consumer-protection authority. Wolfstone may provide relevant order, tracking, return, and communication records when responding to a payment dispute.

14. Policy Changes

We may update this policy from time to time. The policy applicable to an order will generally be the version published when the order was placed, except where a later change is required by law or provides greater customer rights.

15. Contact

Wolfstone
AB Ventures USA LLC
Email: support@wolfstonegear.com
Website: wolfstonegear.com

For the fastest service, include your Shopify order number in your message.